Accessibility
We strive to provide an excellent online experience for all our guests – including those with sight, hearing, and other disabilities.
Use ADA widget to the bottom left for a better user experience if needed.
Accessibility Statement
Our property (sometimes hereinafter referred to as “we”, “us”, or “our”) welcomes all guests. We are dedicated to providing exceptional service, from reservation to check-out.
Accessible Features and Amenities
We are compliant with the ADA (Department of Justice ADA Title III Regulation 28 CFR Part 36, 1991). We welcome guests of all abilities. Our property descriptions aim to allow any visitor to make an informed decision on whether the hotel is an appropriate choice for their needs.
From a digitally-accessible website to complete descriptions of all onsite amenities and features, we wish to provide a positive experience from start to finish. Please note that this accessibility statement applies to all content on the website.
ADA Room Features:
- Partial wheelchair accessible
- Upper floors are accessible by elevator
- Raised toilets
- Roll in showers
- Shower chairs
- Toilet with grab handles
- Walk-in shower with grab bars
- Level door handles
- Lower view finder
- Adjustable hand-held shower wand
Accessibility Public Spaces:
Parking:
- Seven (7) accessible parking spaces.
- Handicap spaces are clearly denoted with parking signs
- Parking lot is paved and well lit
Entrances & Elevators
- Elevators can take guests to all levels of the hotel including meeting rooms
- The resort is equipped with an accessible loading and unloading area
Front Desk:
- Resort Front Desk is accessible to wheelchairs and features a lowered shelf convenient for guests.
Falcon Bar/Deck:
- Falcon Bar features accessible seating areas both inside and on the outdoor patio area
- Falcon Deck is accessible by ramp
Spa at The Equinox
- Spa Fitness Center is accessible
- Pool and Hot Tub are accessible by ADA lift/chair
- Spa Treatment Rooms are accessible
- Spa Lounge Areas are accessible
- Spa Patio Area is accessible
Digital Accessibility Compliance Guidelines and Goals
We strive to offer an excellent user experience for visitors using any type of assistive technology to access the website. Our website accessibility standards are based on the WCAG 2.1 (Web Content Accessibility Guidelines 2.1) level A + AA success criteria.
We also follow the World Wide Web Consortium (W3C) Web Accessibility Initiative (WAI) guidelines, which are in line with our philosophy of promoting usability for people of all abilities.
In addition, we actively work to maintain, assess and improve the usability and accessibility of our website through engagement of experts and regular testing of our digital accessibility.
Continuous Digital Monitoring
Using mainstream, developer-supported accessibility monitoring tools and assistive technology, our site undergoes real time monitoring and multiple scans per day to detect any accessibility errors that may arise due to the addition of updated content or website code.
Our team of accessibility experts manually investigates each error that may appear and applies an appropriate remedy in order to ensure the site’s functionality is available to the most diverse range of users possible. Data results of scans are recorded in long-term logs so that we are able to access a snapshot of the accessibility score of the website at any given time.
We Welcome Feedback
If you experience any difficulty accessing or navigating our websites or have any accessibility-related questions or comments, we are listening. Please contact us with a description of the issue you encountered and your contact information. You are also welcome to call us for assistance 24 hours a day, 7 days a week.
Website may contain material from social media sites such as Facebook and Youtube, which are used to share additional content about our property, facilities and services. We invite you to review accessibility information and guidance directly from Facebook, Youtube, Twitter and Instagram.